Our policies may change from time to time without notice and we encourage you to review our policies often.
- International Orders
- At this time, we are only offering our products domestically - We do not ship orders outside of the United States. We apologize for not being able to accept international orders.
- Privacy Policy
- We consider your privacy to be of the highest importance. We assure all users of this website that we will not knowingly share or sell any personal information collected at this site about you. If you have any questions regarding your privacy please feel free to contact us before you submit any information at this site. Please be aware that our payment processing provider (PayPal) may have other privary policies in place that our outside of our control.
- Postal Mailing Lists
- We do not and will not sell, share, or distribute any of your personal information. Your trust and confidence in our products and the way we conduct our business are extremly important to us. We will do whatever it takes to earn and maintain your trust as well as your confidentiality.
- eMail Lists
- We currently do not send promotional material through email, however we may do so in the future. Should we elect to offer special discounts, new product announcements, or other promotional information via email, we will do so only on an opt-in basis. Of course you may opt-out at any time, and we would never sell, share, or distribute your email address either.
- Your Security
- When ordering merchandise through our shopping cart, we will direct you to PayPal Checkout, our secure payment partner for processing credit cards, during checkout. We do not collect or maintain your credit card information.
- Payment
- We only accept MasterCard, VISA, Discover Card, and American Express through ours ecure payment processing partner, PayPal Checkout.
- Shipping Issues: Lost or Damaged Packages
- We insure every package we ship at no extra charge to you. If your package becomes lost or damaged, you may file a claim with the carrier. Please feel free to contact us if you need further assistance.
- Return Policy
- Our return policy is very simple: provided the merchandise is returned in the original condition as when shipped and within 30 days of receiving your order, we will refund the full purchase price of the merchandise or exchange the merchandise in question once it is returned to us. Shipping charges are not refundable nor can we accept returns on custom orders.
- Please contact us first before returning any product so that we can expect to receive it.
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All returns must be shipped pre-paid unless prior arrangements are made with us. We recommend that you package the item(s) securely, insure your package and send it via a traceable carrier such as DHL, FedEx, Priority Mail and/or UPS. We are not responsible for lost or damaged shipments being returned to us.
- Product Information
- Please keep in mind that wood is a natural material, and some things we cannot control and remake. Product quality is extremely important to us and we will not sell you anything that has an obvious defect. For merchandise sold as sets, we will try our best to select wood with similar color and grain patterns so they will look good together, but we simply cannot guarantee a perfect match. Our fine writing instruments are intended for day-to-day use, but if dropped, abused, or what-have-you, they may break. We cannot replace your item under these or similar circumstances.
- Site Images
- We take most of the pictures of our items ourselves, and while the result looks great to us, variations between different moniters and computer systems can often result in the pictures not looking the same as the item. If the picture on the web site looks wrong to you, please let us know and we will attempt to produce a better one.
- Site Content
- You may not, under any condition, copy or redistribute any content from this site without our written permission. We reserve all rights concerning the site content, images, concept and design.
All images contained in this website are copyrighted and are the sole property of Wilson Manor Crafts. These images are not to be sold, transferred, copied or used by any other party without prior written consent.
- Site Discrepancies
- We strive to keep the content of our site accurate, but sometimes mistakes happen due to oversites or system problems. In the event of discrepancies concerning products, pricing, descriptions, or availability, we will void the sale and you will be contacted.
- Right of Refusal
- We reserve the right to decline any order, for any reason.
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